Challenge/Opportunity
In a new initiative, the Company restructured the primary distribution
channel on an unorthodox model, an untried structure with possible hidden
traps and unpredictable results.
Consulting
Engagement
Provide a third-party perspective on progress, gaps.
Establish tactical changes to strengthen results.
Consulting Process
Interact with Senior Management to identify critical issues and
concerns. Analyze key documents related to conceptual design and implementation
process. Participate in high-level steering committee meetings; close
collaboration and advisory role with Supervisory Team. Fact-finding, field
research and process evaluation using a variety of interview techniques
at every level. Ongoing feedback, recommendations and prescriptive information
for staff development.
Results
Recommendations re coordination and supervision of new distribution;
identify developmental opportunities for specific field managers and individual
team members; outline and deliver methodology for monitoring and reinforcing
communications requirements.
A Classic Balancing Act Challenge:
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